Enquiry follow-up for UK service businesses
Calls get missed on site. Replies wait until the evening. By then, the customer may have booked someone else. We set up simple automation that answers every missed call and new enquiry straight away, in your words, so customers wait for you.
A free 20-minute call. No obligation and no hard sell.
Run by Kingsley Powers, founder.
You deal with him directly, from first call to go-live.
An example. Yours goes out with your business name and your own wording.
Built for businesses where the people doing the work are also the people answering the enquiries.
The problem
You pay for enquiries with advertising, listings, a website, your reputation and your time. Then what happens next depends on someone remembering to do it while they're busy with something else.
Plenty of callers won't leave a voicemail. They just try the next number on the list.
A web enquiry that waits until the evening is up against firms that answered at lunchtime.
The quote goes out, the week gets busy, and nobody checks whether the customer is still deciding.
Messages arrive by phone, email, website and social media. Everyone assumes someone else has replied.
People who asked once and didn't book are rarely contacted again, even though they already know your name.
Typing the same replies, reminders and review requests takes time that should go on paid work.
None of these is a big failure. Each is a small one, repeated every week. That's what makes them easy to ignore and expensive to keep.
The cost
Put in your own numbers. Nothing is sent anywhere; it just does the sum.
Work those enquiries would normally bring in
£2,600 a month
That's about £31,200 a year, at your usual win rate.
This is a ceiling, not a forecast. Some callers ring back and some jobs were never right for you. The useful question, and the one we answer on the enquiry check, is how much of it a better process could keep.
The core service is £197 a month. At your numbers, keeping one extra £400 job a month would cover it about twice over.
What we put in place
This is our core service. It runs alongside your existing phone and website, and every message is written with you and approved by you before it goes live.
When you can't answer, the caller gets a text from your business straight away. They know they've reached you and that you'll be in touch.
New enquiries from your website get an immediate reply that confirms you've got their message and what happens next, day or night.
When you mark a job as finished, your customer gets a polite request for a Google review, with a direct link to leave one.
Core service
£197 a month
The enquiry check often turns up other gaps. Where it's worth it, we can fix those too, and each one is scoped and priced in writing before any work starts.
How it works
A 20-minute call with Kingsley. We look at how enquiries reach you and where they slip, and you get a straight answer on whether automation is worth it for you.
20 minutes · freeYou get a short written summary of what we'll set up, what it costs and what each message will say. Nothing is built until you approve it.
In writingOur technical partner builds it. We test it with you, using your own phone, before anything goes live.
Tested with youThe phone networks run a short business check before texts can go out, so we collect those details early. Once you're live, we check it's working and adjust it with you.
We aim for one weekWho you're dealing with
I'm Kingsley Powers, and I started Best Be Booked.
I've worked in project and commercial roles with different firms in several countries, and I ran my own landscaping and groundworks business, which earned around 30 five-star reviews from its customers. Different industries, same pattern. Businesses worked hard and spent real money to win enquiries, then lost a share of them afterwards. A call missed on site. A reply sent the next day. A quote nobody followed up.
It was rarely laziness. It was busy people being asked to remember too many small things.
I know that from the inside. In my own business I was the one doing the work and the one meant to be answering the phone. Automation is good at exactly this kind of problem: it doesn't get busy and it doesn't forget. Used properly, it handles the repetitive follow-up and leaves the conversations, the quoting and the relationships with people.
I've changed direction and rebuilt parts of my own life along the way. It's left me with one firm rule: take responsibility for the result. You'll deal with me directly, and I'm accountable for what we put in place.
Kingsley Powers · Founder, Best Be Booked
Who builds it
The technical side is handled by my technical partner, an experienced specialist who designs, builds and tests each system. They work behind the scenes. I stay your single point of contact, so you never have to chase two people.
Understands how your enquiries arrive, where they slip, what that costs you and which fix is worth doing first. Writes the plan with you and stays accountable for the result.
Designs and builds the automation, tests every message path before go-live and keeps it working reliably afterwards.
Straight answers
Best Be Booked is a new business. We'd rather earn your trust by being specific than by making big claims.
Questions
Anything else, ask Kingsley on the enquiry check or email [email protected].
Yes. Customers keep ringing the number they already use, and calls you answer work exactly as they do now. Calls you miss are passed through to our system so the text can go out. The text comes from a separate business number we set up for you, and replies come straight through to you.
No. Your customer gets a text written in your words, sent as soon as you miss their call or they send an enquiry. When they reply, you pick up the conversation yourself whenever you're free. We use plain automation for this, and AI only where it clearly helps and you've approved exactly what it does.
Each automation does one simple job, set off by a clear event such as a missed call, and we test every one with you before it goes live. If a message ever looks wrong, tell Kingsley and we'll pause it straight away while it's fixed. Your phone keeps working as normal throughout.
The core service is £197 a month, with no contract and no minimum term. You'll get the full price in writing before anything is set up. Anything beyond the core is scoped and quoted separately, and you decide whether it's worth doing.
Very little. The enquiry check takes 20 minutes. After that we need your approval on the wording and a few business details for the phone networks' check. We handle the rest.
The core service runs alongside your existing phone and website. Connecting other tools, such as your calendar or job management software, depends on the software, so we check that on the enquiry check before promising anything.
They could, and some businesses manage it. The difference is consistency. A person replies when they're free; automation replies every time, including evenings and weekends. Your team then spends its time on the conversations that need a person.
It's a fair question. We don't have years of case studies to show you yet. What you do get is the founder dealing with you directly, a written plan before anything is built, testing with you before go-live, and no contract. If it isn't earning its place, you can stop.
Your customers' details are only used to send the messages you've approved. We don't sell them or use them for anything else, and we'll delete them if you ask.
Free enquiry check
A free 20-minute call with Kingsley. You'll come away knowing where work is being lost, what would fix it, and whether it's worth doing. No obligation and no hard sell.
Tell us how to reach you. Kingsley will be in touch to book the call.
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